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Return & Refund Policy


Effective Date: January 8, 2026

No Returns Policy

At Desert Powder Co., we do not accept returns on our products. All sales are final. We take great care in handcrafting our premium dip powder formulas in small batches to ensure the highest quality, and for hygiene and safety reasons, we cannot accept returned products.

Damaged, Defective, or Incorrect Items

While we do not accept returns, we stand behind the quality of our products. If you receive an item that is:

  • Damaged during shipping
  • Defective or does not perform as described
  • Incorrect (wrong item sent)

Please contact us within 7 days of receiving your order at [your email] with:

  • Your order number
  • Clear photos showing the issue
  • A detailed description of the problem

Resolution Options

Upon review of your claim and supporting documentation, we will evaluate each case individually. If approved, we may offer:

  • A replacement product shipped at no additional cost
  • A full or partial refund to your original payment method

The resolution provided will be at our sole discretion based on the nature and validity of the claim.

Non-Eligible Items

We cannot offer replacements or refunds for:

  • Change of mind or color preference
  • Products used incorrectly or not according to instructions
  • Claims made more than 7 days after delivery
  • Items without proper proof of the issue

How to Contact Us

If you believe you have received a damaged, defective, or incorrect item, please reach out to our customer service team at [your email]. We're here to help and will respond to your inquiry within 1-2 business days.

Thank you for choosing Desert Powder Co. We appreciate your understanding and support of our small-batch, handcrafted approach to premium nail care.

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