Welcome! We're glad you're here.
At Desert Powder Co., we believe in transparency, quality, and making your dip powder experience as smooth as possible. Whether you're discovering us for the first time or you're a longtime customer, this guide answers the most common questions about our products, policies, and what makes us different.
About Our Products
Where are your products made?
Our dip powders are proudly handcrafted in small batches right here in the USA. This allows us to maintain strict quality control and ensure every jar meets our high standards for consistency, performance, and safety.
Are your products allergen-free?
Yes! All of our dip powders are formulated to be allergen-free, making them safe for sensitive skin and those with common nail product allergies. We're committed to creating premium formulas without harsh chemicals or common allergens—just pure, professional-grade performance.
What makes Desert Powder Co. different?
We focus on three things: premium quality, allergen-free formulas, and transparent practices. Every product is handcrafted in small batches, rigorously tested, and designed to deliver salon-quality results at home. No compromises, no harsh chemicals—just products that work as hard as you do.
Shipping & Delivery
Do you offer free shipping?
Yes! We offer free shipping on all orders over $50 within the United States. Orders typically ship within 1-2 business days, and you'll receive tracking information once your order is on its way.
What is Route shipping protection?
Route is an optional shipping protection service available at checkout that covers lost, stolen, or damaged packages. When you add Route to your order, your shipment is protected and Route will quickly resolve any shipping issues. If something happens to your package, simply file a claim through Route's platform and they'll work to make it right—either through a replacement or refund.
How long does shipping take?
Once your order ships, delivery times vary based on your location and the shipping method selected. Most domestic orders arrive within 3-7 business days. Please note that we are not responsible for carrier delays, but we're always here to help track down your order if needed.
Returns & Refunds
Do you accept returns?
All sales are final, and we do not accept returns. We handcraft our dip powders in small batches to ensure the highest quality, and for hygiene and safety reasons, we cannot accept returned products.
What if my order arrives damaged or defective?
While we don't accept returns, we absolutely stand behind the quality of our products. If you receive an item that is damaged during shipping, defective, or incorrect, please contact us within 7 days of receiving your order. Include your order number, clear photos showing the issue, and a detailed description of the problem.
Upon review, if your claim is approved, we may offer a replacement product shipped at no additional cost or a full or partial refund to your original payment method.
What issues are not eligible for replacement or refund?
We cannot offer replacements or refunds for change of mind or color preference, products used incorrectly or not according to instructions, claims made more than 7 days after delivery, or items without proper proof of the issue.
For complete details, please review our Refund Policy.
Product Information
What are Signature Colors?
Our Signature Colors are our core collection of timeless, versatile shades that are always available. These are the classics you can count on year-round—perfect for building your essential color palette.
What are Limited Edition Colors?
Limited Edition Colors are special seasonal or themed shades available for a limited time only. Once they're gone, they're gone—so grab your favorites while you can!
Can I use your liquids with other brands' dip powders?
While our three-step liquid system is specifically formulated to work perfectly with Desert Powder Co. dip powders, many customers successfully use them with other brands. However, we can only guarantee optimal results when using our complete system together.
Getting Started
Where can I find instructions for using your products?
All of our products come with detailed instructions included in the packaging. You can also find comprehensive guides and tutorials in our Product Guides & Instructions, including step-by-step instructions for our complete dip powder application process.
What's included in the Starter Kit?
Our Starter Kit includes everything you need to get started with professional dip powder nails at home: our complete three-step liquid system (Base, Activator, and Top Coat) plus two colors of your choice. It's the perfect way to begin your dip powder journey at a special value.
Still Have Questions?
We're here to help! If you didn't find the answer you were looking for, please don't hesitate to reach out to our customer support team at support@desertpowderco.com. We typically respond within 24 hours and are always happy to help you achieve flawless dip powder nails.
Ready to get started? Explore our Signature Colors, discover New Colors, or browse our complete Product Guides & Instructions for expert tips and techniques.
